Returns and Warranty

WARRANTY

All products purchased directly through Under the Weather have a 90-day warranty against manufacturer defects. These warranties do not apply to any defect, failure, or damage caused by improper use such as folding and storage, or improper or inadequate maintenance and care. Under the Weather will provide a return shipping label.

Items NOT covered under warranty include but are not limited to:

• Wire damage caused by improper folding
• Damage caused by use on pavement, asphalt, gravel, etc.
• Damage caused by improper storage
• Damage or odor caused by tobacco products
• Damage caused by pets
• Damage caused by heaters or open flames

Products purchased through authorized third-party retailers must be returned/exchanged through that company.

WARRANTY DOES NOT APPLY TO PRODUCTS PURCHASED THROUGH UNAUTHORIZED DISTRIBUTORS SUCH AS EBAY OR AMAZON.COM.

RETURNS AND EXCHANGES

Products may be returned or exchanged within 30 days of purchase. Products (including stakes and roofs), must be returned in the same condition in which they were received, be in the original carrying bag, and must include order number and/or proof of purchase. Customized items are not eligible for refund.

Original shipping and handling charges will not be refunded.

Once processed, a notification of refund or exchange will be sent within 5-7 business days. The amount of time for the exchanged product to reach you varies depending upon your location.

Return shipping address:
Under the Weather
Attn: Returns
5218 Wooster Road
Cincinnati, OH 45226

Customer is responsible for shipping costs on all returns or exchanges. We recommend you use a trackable shipping service or purchase shipping insurance. For additional questions, please contact Under the Weather at 513-871-0400 or admin@undertheweatherpods.com.

 

LATE OR MISSING REFUNDS

If you are expecting and have not yet received a refund, first check with your bank as processing refunds can take several business days. Also, check with you credit card company as refunds may take several days to post. If you have checked with both and still have not received your refund, please contact Under the Weather at 513-871-0400 or admin@undertheweatherpods.com.

 

PROMOTIONAL ITEMS

Promotional items or giveaways may not be returned or exchanged.

 

GIFTS

All warranty, return and exchange policies apply to products received as gifts. Refunds will only be applied to the original method of payment. Please contact customer service at 513-871-0400 for details and instructions.

 

SALE ITEMS

Sale items are non refundable.

 

HOW TO SUBMIT A RETURN OR EXCHANGE REQUEST

In order to submit a refund or exchange request, please go to the Lookup Order Page. There you can enter submit a refund, exchange, or credit request, and check status of your request online.