When I popped my Pod up for the first time my wires seem twisted. Is there a way to fix this?
It is normal for the Pod to be a little stiff and the wires slightly bent from being packaged, stored and shipped. We recommend you open your Pod upon receipt, lay it flat, and make sure the wires lay flat. It is all right to step on them firmly to flatten them and, once popped up, do another quick check to ensure the wires are straight, straightening them by hand if necessary.
What do I do if the zipper seems stiff and won’t zip easily the first time I use the Pod?
It is normal for a new Pod to be stiff and a little more difficult to zip and unzip. Pods “stretch out” slightly with use. If the zipper separates slightly when it is new, hold the Pod firmly and push the zipper up and down a few times. The zipper typically re-connects and with ongoing use, is completely functional.
Can I use the Pod on a cement surface?
We discourage the use of the Pod on concrete or asphalt as friction can cause a tear in the floor. Pods with tears in the floor resulting from use on concrete or asphalt are not covered by our warranty.
I can’t fold my Pod! Can you help?
Check out the videos at the top of this page "How to Fold Your Pod" and "How to Open Your Pod."
How do I clean my Pod?
A soft brush and warm soapy water can be used to clean your Under the Weather® Pod.
Can I put a heater in the Pod?
NO! This is a potential safety hazard. (You won’t need one, trust us!)
Can I store the Pod in its case if it is wet?
Under the Weather® Pods can be folded and placed in case for a few hours after being exposed to wet conditions. If storing your Under the Weather® Pod in it’s case for more than 24 hours, open Pod and let it air out and dry thoroughly before returning it to it’s carry case for longer-term storage.
Can you customize and/or put a logo on the Pods?
Yes, The rooftop that is included with the Pod can be customized with up to 20 letters/characters. Additional roof colors are also available for purchase. Visit our SHOP for more details.
Can I get a screen for the windows?
These, along with many other product suggestions, are currently being tested. Visit our SHOP for details on products..
Will the Pods accommodate a wheelchair?
The NEW AccessiPod (Patent Pending) is 48″ X 48″ X 58″ and has a back door making it a breeze to roll in wheel chairs, strollers, etc. Visit AccessiPods for details.
Are the Pods available in other colors?
Colors are subject to additions and changes. Visit our SHOP for the most up-to-date color selection.
Do you offer a discount for bulk/larger quantity orders?
We do not offer discounts for bulk orders however we can save you money on the shipping cost per Pod if you ship several Pods to the same location. Contact email@example.com.
Do you sell to wholesalers?
We do work with select wholesalers. Contact us at firstname.lastname@example.org. Please be advised that, due to the large volume of requests from wholesalers, it may take up to a week for us to respond.
What if I purchase an Under the Weather® Pod somewhere else?
We are not responsible for any purchases made from unapproved re-sellers or through Amazon or eBay.
Do you ship outside of the Continental U.S.?
How long does it take to ship/receive my order?
In-stock orders ship within 2-3 business days, excluding customized orders. Transit time depends on your location and we ship from our warehouse in Cincinnati, Ohio. Most shipments arrive within 2-5 business days. For the UPS transit time chart go to UPS.com.
What is the warranty on the Pods ?
All products purchased directly through Under the Weather have a 90-day warranty against manufacturer defects. These warranties do not apply to any defect, failure, or damage caused by improper use such as folding and storage, or improper or inadequate maintenance and care. Under the Weather will provide a return shipping label.
Items NOT covered under warranty include but are not limited to:
• Wire damage caused by improper folding
• Damage caused by use on pavement, asphalt, gravel, etc.
• Damage caused by improper storage
• Damage or odor caused by tobacco products
• Damage caused by pets
• Damage caused by heaters or open flames
Products purchased through authorized third-party retailers must be returned/exchanged through that company.
What do I do if I have a warranty claim?
In order to submit a warranty claim request, please go to the Lookup Order Page. There you can enter submit a refund, exchange, or credit request, and check status of your request online.
Can I Return My Pod?
Products may be returned or exchanged within 30 days of purchase. Products (including stakes and roofs) must be returned in the same condition in which they were received, be in the original carrying bag, and must include order number and/or proof of purchase. Customized items are not eligible for refund. Original shipping and handling charges will not be refunded.
In order to submit a refund request, please go to the Lookup Order Page. There you can enter submit a refund, exchange, or credit request, and check status of your request online.